Refund policy

Welcome to Swords UK, your trusted source for quality swords and accessories. We are committed to providing our customers with products that meet the highest standards of quality and craftsmanship. If you are not entirely satisfied with your purchase, we're here to help.

Contact Information

  • Address: 7 COPPERFIELD ROAD, COVENTRY WEST MIDLANDS, CV2 4AQ, United Kingdom
  • Phone: +44 (785) 445-8046
  • Email: satosword@hotmail.com
  • Website: Swords UK

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must have the receipt or proof of purchase.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please send your item to the following address:

7 COPPERFIELD ROAD, COVENTRY WEST MIDLANDS, CV2 4AQ, United Kingdom

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. Refunds will be processed in GBP (Great British Pounds) and may take up to 14 business days to appear on your statement.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at satosword@hotmail.com and send your item to the return shipping address provided above.

Exceptions

Some items are non-refundable and non-exchangeable. These include:

  • Custom-made or personalized items
  • Sale items
  • Gift cards

Changes to the Refund Policy

We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

For any questions or concerns regarding our refund policy, please contact us at satosword@hotmail.com or call us at +44 (785) 445-8046.